Kit set will be shipped within 3 working days after your order is placed. Please ensure you complete and return your stamping mold before the expiration date upon receipt.

Once we receive the kit set, we will start customizing your unique jewelry. Each piece is handmade and produced and it require 12-15 working days to create.

Let us help create a unique and meaningful jewelry that carries the warmth and bond between you and your beloved furry friend.

*This is an exclusive custom product, and returns or exchanges are NOT accepted.

Enjoy free delivery to residential and commercial addresses in Hong Kong and Macau. Orders are shipped via SF Express and typically arrive within 1-2 working days.

*If you haven’t received your package within 5 working days after it’s been shipped, please contact us immediately.

The international order will be sent by EMS International Express and the shipping time varies by country and shipping status. The shipping fees are as follows:

Mainland China, Taiwan: HKD$200
Other countries: HKD$250

*For urgent needs or specific delivery requests, please email us at info@knockknockhm.com before placing your order, and we'll do our best to accommodate them.

Please Note:

Unfortunately, we can't offer refunds for packages lost in transit. If your package is stolen, unretrieved, or cannot be delivered, it cannot be returned or exchanged.

To ensure smooth delivery, please double-check your shipping address. We can't be responsible for items not received due to incorrect or incomplete addresses. If a package is undeliverable and returned to us, we'll be happy to reship it for you, though reshipping fees will apply. Thank you for understanding!

If you have more questions about our products or your order, please check our FAQ page or contact us directly.